Payment & Shipping

Payment methods

Depending on the country, order value and checkout, the following secure payment methods may be available:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • Mastercard and Maestro
  • PayPal
  • Visa
  • UnionPay

The payment method and due date shown at checkout apply. All prices are total prices in euros including statutory VAT.

Delivery territory

Wallboxes are currently sold and delivered only within Germany.

Charging cards and other accessories are currently delivered to Germany, Austria, Switzerland, Czechia, the Netherlands, Poland, Denmark, France and Belgium, provided the country is selectable at checkout.

Shipping and delivery time

Charging cards and accessories are generally dispatched with DHL. Unless otherwise stated for the product, the estimated delivery time is 3–5 business days.

Wallbox availability and estimated delivery time depend on the relevant manufacturer or supplier. The information shown for the product or in the order confirmation applies. Delivery times are estimates unless a binding date has been expressly confirmed.

If a delivery is delayed or a product becomes unavailable despite a supply agreement concluded by us in good time, we will inform you without undue delay. If we validly withdraw from the contract, payments already made will be refunded promptly. Your statutory rights, including rights in the event of delay, remain unaffected.

Shipping costs

  • Orders below €15: €1.99 within Germany and €2.99 to the other countries served for charging cards and accessories.
  • Orders of €15 or more: free shipping.

The shipping costs displayed at checkout before the order is placed always apply.

Returns and right of withdrawal

Consumers generally have a statutory 14-day right of withdrawal for distance contracts. Details and the model withdrawal form are available on our “Right of Withdrawal” page.

The consumer bears the direct return shipping costs as stated in the withdrawal information. Statutory rights apply to defective or incorrectly delivered goods; please contact us before returning such goods.

Contact

For questions about payment, shipping or returns, contact hello@stromnow.app.