Payment & Shipping

Payment methods

 In our online shop we offer the following secure payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • Mastercard and Maestro
  • PayPal
  • Visa
  • UnionPay

All payments are processed via encrypted connections to ensure the best possible protection for your data.

Shipping conditions

  • We ship your orders with our shipping partner DHL.
  • The delivery time is usually 3-5 working days.
  • Please note that we are not liable for delays caused by the shipping service provider (e.g. on holidays or during periods of higher demand).

Shipping costs

  • For orders under €15, a flat shipping fee of €1.99 within Germany and €2.99 to other delivery countries applies.

  • From 15 € order value: Shipping is free.

  • We currently deliver to Germany, Austria, Switzerland, the Czech Republic, the Netherlands, Poland, Denmark, France and Belgium .

Returns & Right of Withdrawal

  • As a consumer (§ 13 BGB) you have a statutory right of withdrawal of 14 days.
  • If you wish to exercise your right of withdrawal, please fill out the form on our portal. Please include the order number without any prefix or special characters and the email address you used when placing your order.
  • Return costs: The customer bears the costs of return unless the goods are defective or were delivered incorrectly.

Prices & Taxes

All prices quoted include VAT.

contact

If you have any questions about payment, shipping or returns, please contact our customer service: