GENERAL TERMS AND CONDITIONS FOR THE STROMNOW ONLINE SHOP

Last updated: 31. August 2026

§ 1 Provider, scope and definitions

(1) The provider and contractual seller for orders placed in this online shop is StromNow GmbH, Blankenfelder Dorfstraße 34, 15827 Blankenfelde-Mahlow, Germany, registered with the Commercial Register of the Local Court of Cottbus under HRB 16579, email: hello@stromnow.app, telephone: +49 3379 9922027 (“StromNow”, “we” or “us”).

(2) These Terms apply to the purchase of physical goods through the StromNow Online Shop, in particular RFID charging cards, accessories and wallboxes. The separate terms of use and tariffs made available during registration or use additionally apply to the StromNow app, the StromNow charging network and public charging sessions facilitated through it.

(3) A consumer is any natural person who enters into a legal transaction predominantly for purposes outside their trade, business or profession. A business customer is a natural or legal person or partnership with legal capacity acting in the course of its trade, business or profession.

§ 2 Formation of the contract and contractual language

(1) Product presentations in the online shop do not constitute a legally binding offer but an invitation to place an order.

(2) By clicking the button confirming a payment obligation, the customer submits a binding offer to purchase the goods in the basket. Input errors can be corrected using the tools provided before the order is submitted.

(3) The contract is formed when we expressly accept the order by email, dispatch the goods or otherwise request performance of the order. An automatically generated acknowledgement of receipt alone does not constitute acceptance unless it expressly states otherwise.

(4) The contractual language is German. We retain order data in accordance with statutory retention obligations. Customers can save or print the order data and these Terms.

§ 3 Prices and payment

(1) All prices shown in the online shop are total prices in euros including statutory VAT. Any shipping costs are shown separately before the order is placed.

(2) The payment methods and payment terms displayed during checkout apply. The purchase price becomes due in accordance with the selected payment method.

§ 4 Delivery, delivery territory and availability

(1) Delivery territories, shipping methods and costs are shown in the online shop and at checkout. Wallboxes are currently sold and delivered only within Germany. For charging cards and other accessories, the delivery countries selectable at checkout apply.

(2) Delivery times are estimates unless a binding date has been expressly confirmed. Wallbox availability and lead times depend in particular on the information and delivery capabilities of the relevant manufacturer or supplier. The customer’s statutory rights in the event of delay remain unaffected.

(3) If a product is permanently unavailable despite a corresponding supply agreement concluded by us in good time, and this is not attributable to us, we may withdraw from the contract. We will inform the customer without undue delay and promptly refund any payments already made. Statutory claims remain unaffected.

(4) Partial deliveries are permitted where reasonable for the customer and do not result in additional shipping costs.

(5) For consumers, the risk of accidental loss or deterioration generally passes only when the goods are handed over to the consumer or a recipient designated by the consumer. For business customers, risk passes upon handover to the carrier.

§ 5 Retention of title

The goods remain our property until paid for in full. For business customers, title is additionally retained until all claims arising from the ongoing business relationship have been settled.

§ 6 RFID charging cards and the StromNow app

(1) The Classic Card and Mirror Card contain an RFID chip. Public charging requires the StromNow app for iOS or Android, an active StromNow account, a stored payment method and a card linked to that account.

(2) The charging points, prices and terms displayed in the StromNow app before the charging session apply. The number and availability of charging points may change, particularly due to charging point operators or roaming partners. A specific permanent network coverage is owed only if expressly agreed.

(3) The same RFID chip can additionally be paired with a private or workplace wallbox if supported by its manufacturer, model, configuration and operator. StromNow does not warrant compatibility with every wallbox. The instructions and approvals of the relevant wallbox manufacturer or operator apply.

(4) If a card is lost or misuse is suspected, it should be blocked in the StromNow account or reported to StromNow without undue delay. Responsibility for unauthorised use is governed by applicable law and the supplementary terms of use.

§ 7 Special provisions for wallboxes

(1) StromNow is the seller and contractual partner of the customer but not the manufacturer of the wallboxes offered. The customer’s statutory defect rights against StromNow are not limited by this notice.

(2) Assembly, electrical installation, commissioning, registration with the grid operator or any other installation service is included only where expressly stated in the product description or order.

(3) Wallboxes must be installed, connected, tested and commissioned exclusively in accordance with the manufacturer documentation by a qualified electrician. The customer is responsible for the structural and electrical conditions at the installation site and for any required permits, notifications and approvals unless expressly ordered as part of the service.

(4) Damage or malfunctions demonstrably caused by unsuitable site conditions, improper installation, unauthorised modifications, failure to follow manufacturer instructions or improper use do not constitute a defect attributable to us to that extent. Statutory claims for defects already present when risk passed remain unaffected.

(5) Certain functions may require an account, internet connection, manufacturer app or third-party cloud services. Additional terms of the respective provider may apply. Our statutory obligations for goods with digital elements, including agreed functionality and required updates, remain unaffected.

(6) Where required by law, updates for digital elements will be provided or the customer will be informed of them for the relevant period. Customers should install security-related updates promptly in accordance with manufacturer instructions. Statutory rights remain unaffected.

(7) Statements such as “V2G-ready”, “PV-optimised”, “dynamic charging” or similar future and convenience features are owed only to the extent expressly described for the product. Features dependent on future vehicle, network, software or regulatory approval form part of the contract only if expressly promised. StromNow does not guarantee eligibility for grants, subsidies or tax treatment.

(8) Manufacturer safety, recall and update notices must be followed. In the event of a safety warning, the product must not be used contrary to the instructions of the manufacturer or competent authority until the matter has been resolved.

§ 8 Manufacturer warranty

Any manufacturer warranty applies in addition to and independently of statutory defect rights against StromNow. Its scope, duration, territory and procedure are governed by the manufacturer’s warranty statement. Using a manufacturer warranty is not a prerequisite for asserting statutory rights against StromNow.

§ 9 Statutory defect rights

(1) Statutory warranty and defect rights apply. For consumers, the mandatory rules governing consumer sales apply in particular.

(2) For business customers, we may choose the form of subsequent performance in accordance with applicable law. The inspection and notification duties under section 377 of the German Commercial Code remain unaffected.

§ 10 Liability

(1) We are liable without limitation for intent and gross negligence, culpable injury to life, limb or health, under the German Product Liability Act and to the extent of any guarantee expressly assumed.

(2) In the event of a slightly negligent breach of an essential contractual obligation, liability is limited to the loss typical of the contract and foreseeable at the time the contract was formed. Essential obligations are those whose performance makes proper execution of the contract possible and on which the customer may regularly rely.

(3) Liability for other loss caused by slight negligence is excluded. Mandatory statutory liability remains unaffected.

(4) These limitations apply accordingly to our legal representatives, employees and agents and to claims for reimbursement of wasted expenditure.

§ 11 Force majeure

For events beyond our reasonable control, including natural events, government measures, lawful industrial action and disruption of transport or communications, performance periods are extended appropriately where performance is temporarily prevented. We will inform the customer without undue delay. Statutory termination, withdrawal and damages rights remain unaffected.

§ 12 Right of withdrawal

Consumers generally have a statutory right of withdrawal for distance contracts. Details are provided in the withdrawal information and model withdrawal form available in the online shop.

§ 13 Set-off and right of retention

The customer may set off counterclaims that are undisputed or have been finally established by a court. This restriction does not apply to counterclaims arising from the same contractual relationship. A right of retention may be exercised insofar as it is based on claims from the same contractual relationship.

§ 14 Applicable law and jurisdiction

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country of their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, our registered office is the exclusive place of jurisdiction. Mandatory statutory venues remain unaffected.

§ 15 Consumer dispute resolution and final provisions

(1) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

(2) If any provision of these Terms is or becomes wholly or partly invalid, the remaining provisions remain effective. The invalid provision is replaced by the applicable statutory rule.