1.1 Consumers (Section 13 of the German Civil Code) have a statutory right of withdrawal with regard to the online purchase of goods in accordance with the following instructions.

1.2 If you exercise your right of withdrawal as a consumer, you will have to bear the regular costs of return. Please send your return to:

StromNow UG c/o Returns,
Karl-Liebknecht Straße 47,
12529 Schönefeld,
Germany

To register your return, please fill out the form in our store, indicating the order number without any prefix or special characters and the email address you used when placing the order.

For cancellations or returns, please always contact our customer service first:
E-Mail: hello @stromnow.app